What size grants do you award?

Impact Fund grants range from $50,000-$150,000.

Will you accept grant proposals from organizations based outside the United States?

Yes, we accept grant proposals from organizations based anywhere in the world.

What is the Twilio.org Impact Fund?

The Twilio.org Impact Fund provides financial support through grants and investments to organizations that are generating impact aligned with Twilio.org’s mission to fuel communications that give hope, power, and freedom. The Impact Fund is supported as part of Twilio’s participation in the Pledge 1% initiative. Through this initiative, Twilio pledged 1% of company equity to fund Twilio.org for a period of 10 years. Through the Impact Fund, Twilio.org offers monetary grants to nonprofits and investments in social enterprises that are part of the Twilio.org customer community. Additional information on the Impact Fund is available here.

What types of organizations do you fund?

We are excited to fund organizations creating large system-wide change that leverages communications to fuel that change.

Examples include:

· Organizations that use innovative communication strategies to remove the friction (ie: cost, effort, time) for people to participate in their programs or to increase engagement for positive social change.

· Organizations that are building a new communications based project

· Organizations that use technology to address urgent communication needs like crisis response, supporter activation, and time-sensitive calls to action.

· See here for a current list of grantees and investment recipients.

Who administers distribution of grants?

The Twilio.org Impact Fund donor advised fund (DAF), housed by Tides Foundation, administers the Twilio.org Impact Fund.

What are your evaluation criteria?

We evaluate proposals using the following criteria:

· Communications are the cause of and the solution to many of the world’s problems. How does your organization leverage communications, in a technological and programmatic way, to solve big problems?

· Evidence that an Impact Fund grant will provide you the rocket fuel to leverage communications to accomplish your mission. For instance, increasing people using your service by 75% or bringing your pilot to 50 more countries.

· Demonstrated effort toward creating a diverse and inclusive workplace and board · Alignment with Twilio.org mission (Fuel communications that give hope, power and freedom)

· Organization financial sustainability When possible, we prioritize funding for organizations working on core issue areas for Twilio.org — democracy, crisis support, community engagement, education, and healthcare.

How is your grants committee organized?

Our grants committee is comprised of Twilio employees and Twilio.org leadership.

What size and stage organizations do you fund?

We provide grants to organizations of any size, ranging from early stage small teams to large organizations operating in multiple countries.

Do you provide grants for ongoing operational expenses or capacity building?

No. We seek to fund specific projects.

Is current Twilio product usage a prerequisite for Impact Fund eligibility?

No. We fund organizations who are currently using Twilio products and those who are just getting started. We are excited to hear how a grant from our Impact Fund would help you build your first project with Twilio.

I’m new to Twilio. How do I get started?

Sign up for a Twilio account. While you’re at it, sign up for the Twilio.org Impact Access program to receive your nonprofit benefits.

Where is my Twilio Account SID?

Your Account SID is located in your Twilio Console on the account dashboard.

Does the grant include access to any additional Twilio resources?

Absolutely! We like to call this the Twilio.org bear hug. If you have additional questions about Twilio products, new features, or have a business question, we’re happy to point you to an employee with expertise in that area. Twilio volunteers love to help support social impact organizations in meeting their goals.

Can we use grant funds to pay our Twilio bill?

No. Your grant funds may not be used to pay your Twilio bill. We encourage you to use the funding to support work related to building an app, programmatic support or other communications work, but do not use them to pay the bill directly.

Are there any other qualities you look for when evaluating grant proposals?

In addition to the aforementioned evaluation criteria, we look for organizational alignment with Twilio’s nine values. These values are core to Twilio, and we look to fund organizations that share our vision of creating a diverse, inclusive and healthy work place for all.

If I am not selected for a grant in a given round, may I apply again in the future?

Yes. We invite interested organizations to apply for a grant each time we open a funding round.