Staff & Volunteers

Increase team efficiency and help more people

Coordinate activities with staff and volunteers on the communication channels they use every day.

Your team ultimately drives your impact.

Give staff and volunteers the tools they need to coordinate work on the fly, share updates on field activities, and communicate with people securely across channels from anywhere.

Meet the rising demand for your organization's services

Streamline staff and volunteer coordination

Dispatch volunteers, send automated updates to field staff, and gather info from team members in real-time using messaging, voice, and email.

Learn how American Red Cross activates volunteers using text

Give staff tools to provide the right help

Create custom communication tools that enable your team to provide personalized support and prioritize high-risk callers, whether your team is centralized or distributed.

Read how the Norwegian Refugee Council enables staff to help from anywhere

Analyze program and team impact

Track and report on program outcomes and team activities using built-in analytics, or customize a dashboard using drag-and-drop tools.

Learn how nonprofits are using contact centers to create custom reporting

Keep your internal data and systems secure

Protect access to sensitive data and systems using multifactor authentication and one-time passcodes via text and push alerts.

Learn how to secure digital interactions with two-factor authentication

Twilio has allowed us to create an anonymous, confidential service for relatively low cost, especially compared to having a physical call center.

Chris Garaffa Technology Director, Trans Lifeline

Build tools your team will love


Talk with your team over text, and enable staff and volunteers to message community members safely using masked numbers.

Learn about Twilio Messaging

Contact Center

Enable your distributed team to support people from home, the office, or anywhere in between with a cloud contact center you can customize for your specific program.

Learn about Twilio Flex

Account security

Keep systems secure and verify user identities using multi-factor authentication over push or text message.

Learn about Twilio Trusted Activation

Explore the possibilities

How Nonprofits Use Cloud Contact Centers

Learn how nonprofits use Twilio Flex to enable their teams to engage with people across communication channels, maintain context from multiple conversations, and customize program reporting all in one platform.

No engineers on staff?
No problem. integration partners are trained on how to support social impact organizations in designing, launching, and scaling digital projects using Twilio products.