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Explore Twilio's 2020 Impact Report

A hotline providing life-saving mental health support. Video visits with a healthcare provider. Text reminders to register to vote. In the hands of nonprofits and social enterprises, digital engagement and communications technology can change lives for the better.

In 2020, Twilio activated our products, people, and capital to do good. In a year when so many people could use a helping hand, our social impact customers, employees, and grantees rose to the challenge to serve our communities. This report details our programs and results in social impact, diversity, equity, inclusion, environment, and governance.

Read the report

Here’s How Twilio Works 

Connect your community with the leading platform for Voice, SMS, and Video

Twilio uses the power of the cloud to connect you with your supporters, beneficiaries, and volunteers, anywhere in the world. You create web and mobile communications as simple or ambitious as you need, and seamlessly integrate them into your current systems, such as your website or CRM.

 United We Dream 

Build your own solution, or work with a partner

If you’re a developer, build your Twilio solution in the programming language you prefer. Or, we can connect you with an expert in our partner network who can offer a prebuilt solution or build a solution for you.

 Susan Black/The Bike Project 

Pay as you go pricing

Only pay for what you use, and scale up on demand. You can build, test, and deploy without an expensive upfront investment or monthly licensing fees.

Try Twilio — through our Impact Access Program, we offer nonprofits and social enterprises a $500 kickstart credit and exclusive nonprofit pricing.




We invite social impact organizations to sign up for the Impact Access program to receive a $500 kickstart credit and exclusive discounts on Twilio.


Create a Twilio Account

After creating an account, you’ll be directed to the sign up page.

Already have an account?

Sign up for Impact Access

You’ll need to provide documentation to verify program eligibility.