In 2020, healthcare providers spent $342.4 million on scheduling, a figure expected to increase to $690 million by 2027. Adapting to the new normal of hybrid care models requires leveraging the communication channels your patients already use every day. By embracing a multi-channel appointment management, you can boost patient satisfaction and achieve significant cost savings.
As described in this e-book, finding a provider and scheduling appointments are the two most important characteristics for healthcare consumers. By eliminating long hold times, reducing no-show rates, and simplifying appointment scheduling, confirmation, and cancellation, you can enhance the patient experience and maximize revenue with Twilio communication APIs.