While the CAF is a global program, we cannot accept applications from organizations based in countries with comprehensive embargoes/sanctions by the US department of Treasury, such as: Cuba, Iran, North Korea, Syria, and the Crimea Region of Ukraine. Russia and Venezuela are also not eligible due to significant, though not comprehensive sanctions. 

Void where prohibited by Law.

The purpose is to accelerate the building of nonprofit organizations within the healthcare, education, and humanitarian sectors. At present time, we’re only evaluating applications for these types of nonprofit organizations:

• Nonprofit healthcare entity (501-3c or regional equivalent)

• Nonprofit higher education(501-3c or regional equivalent)

• Any public benefit nonprofit (501-3c or regional equivalent) within humanitarian sector

Employees and contractors of Twilio, its affiliates, or agents and family members of such employees and contractors are not eligible to participate.

There is no fee to submit an application or participate in the Customer Acceleration Fund program.

The funds can be directed towards consultative provided by our partner network, with Twilio.org making direct payments to the consultative partner. Funds can also be used for travel for promotional services (e.g. participation in year-end video) which will be booked by Twilio.org team. 

Funds cannot be used for Twilio product credits or to purchase other Twilio Services.

Applications are reviewed on a rolling basis throughout 2024.

We do not have a maximum number of organizations we are looking to select in 2024. Our selections will be based on the applicability of the use case to be used widely.

Honorees will be able to access up to $25,000 USD worth of technical expertise. Award value will largely depend on the use case but a selected honoree will have a minimum of $5K in technical services from one of our selected partners.

All applicants will be evaluated by a judging panel composed of five (5) Twilio.org team members.

• Innovation: How creative and groundbreaking is the proposed use case? Does it offer a new and transformative approach to addressing the problem? 

• Impact: Will the project make a significant difference? Can it reach and positively impact at least 1000 people?

• Repeatability: Is the solution versatile? Can it be applied to different issues within the nonprofit sector effectively?

No, any person can submit a nomination as long as their organization meets the qualifications