for Humanitarian Action

Deliver support to people you serve when they need it

Create the exact communications experience you need to serve people affected by crises and disasters.

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Provide help to those in need, quickly and at scale      

With large-scale crises becoming increasingly regular, humanitarian organizations must adapt rapidly to meet growing needs. Using Twilio, humanitarian organizations can create innovative solutions to bridge this digital divide and increase the efficacy of their programs. 


Design, build, and scale the communications you need to help people faster

Automate mass notifications

Automate notifications and communicate using local languages on the channels people use everyday like SMS, WhatsApp, and phone calls.

Learn from five nonprofits activating humanitarian response programs with digital communications

Deliver support with IVR and bots

Deliver support 24/7 with intelligent bots and automated phone systems. Escalate to human support when needed.

Discover how Save the Children uses digital communications to scale their impact.

Activate cash distribution programs

Enable displaced individuals to request and validate eligibility for cash support on any channel, including SMS, WhatsApp, and voice.

Read how the Norwegian Refugee Council delivers cash support for refugees with Twilio Flex.

Personalize support with a contact center or helpline

Provide highly personalized, convenient support through cloud contact centers that are easily integrated with your existing CRM and cloud services, and enable your staff to manage calls remotely.

Learn how nonprofits use cloud contact centers to reach people more effectively and efficiently.

Deliver efficient, inclusive support to the people you serve Our mission is to scale yours.