Twilio.org for Nonprofits
Reach more people. Prove your impact. Grow your mission.
From rallying donors to coordinating volunteers, your nonprofit has a lot of people to reach and limited resources to do it. Twilio helps you do more with less—empowering your team to reach more people, deliver support faster, and improve outcomes using flexible, secure communications built for scale and impact.
ROI with real impact
Nonprofits using Twilio aren't just reaching more people—they're doing it faster, more efficiently, and with greater impact:
Higher fundraising returns
Personalization at scale boosts conversion rates and recurring donor engagement.
Stronger community trust
Real-time, transparent communications improve service delivery and strengthen relationships.
Better volunteer coordination
SMS, voice, and email workflows reduce manual work and increase participation.
Program reach without expanding headcount
59% of nonprofits say Twilio helped reduce their operational costs.
"Nonprofits that embrace digital communications tools like Twilio see 3x faster service delivery and 2x donor satisfaction." — 2024 State of Nonprofit Digital Engagement Report [1]
Tools that turn engagement into measurable impact
Every Twilio product is designed to help you do more with less—faster, smarter, and with a measurable return on effort.
Connect through the channels they trust
Reach more people in more places by meeting them where they already are. Whether it’s text, voice, or chat, simplifying access to your services helps you increase engagement, reduce drop-off, and create lasting relationships.
Support that never sleeps
Save your team hours each week by automating routine tasks and providing 24/7 support. Intelligent routing ensures that people get the help they need quickly—so your staff can focus on high-impact interactions.
Personalized, every time
Use real-time data to create tailored donor journeys and constituent support experiences. The result? Stronger engagement, improved satisfaction, and greater returns on every message sent.
Measure what matters
Easily track outcomes that matter—from donation rates to volunteer participation. Custom dashboards and built-in analytics help you prove your impact and optimize for growth without extra overhead.
"88% of nonprofits using Twilio say it improves service delivery, and 2 in 3 say it helps them reach more people." — 2024 State of Nonprofit Digital Engagement Report1
Customer spotlight with IFRC: Powering communications for global emergency response
When crises strike, the International Federation of Red Cross and Red Crescent Societies (IFRC) must act fast to mobilize help. But with teams working in over 190 countries, keeping responders and communities informed isn’t easy. With Twilio, IFRC rapidly deployed a WhatsApp-based chatbot to provide reliable, localized updates during the COVID-19 pandemic—ultimately supporting over 100 million people across 24 languages.
“Before Twilio, we were spending a lot of time copy-pasting text and sending out the same messages over and over again. Now we can engage our volunteers, foster adoptions, and respond to urgent needs with much less manual work.”