Twilio.org for Nonprofits
Reach more people. Prove your impact. Grow your mission.
From rallying donors to coordinating volunteers, your nonprofit has a lot of people to reach and limited resources to do it. Twilio helps you do more with less—empowering your team to reach more people, deliver support faster, and improve outcomes using flexible, secure communications built for scale and impact.
ROI with real impact
Nonprofits using Twilio aren't just reaching more people—they're doing it faster, more efficiently, and with greater impact:
Higher fundraising returns
Personalization at scale boosts conversion rates and recurring donor engagement.
Stronger community trust
Real-time, transparent communications improve service delivery and strengthen relationships.
Better volunteer coordination
SMS, voice, and email workflows reduce manual work and increase participation.
Program reach without expanding headcount
59% of nonprofits say Twilio helped reduce their operational costs.
"Nonprofits that embrace digital communications tools like Twilio see 3x faster service delivery and 2x donor satisfaction." — 2024 State of Nonprofit Digital Engagement Report [1]
Customer spotlight with IFRC: Powering communications for global emergency response
When crises strike, the International Federation of Red Cross and Red Crescent Societies (IFRC) must act fast to mobilize help. But with teams working in over 190 countries, keeping responders and communities informed isn’t easy. With Twilio, IFRC rapidly deployed a WhatsApp-based chatbot to provide reliable, localized updates during the COVID-19 pandemic—ultimately supporting over 100 million people across 24 languages.
"Before Twilio, we were spending a lot of time copy-pasting text and sending out the same messages over and over again. Now we can engage our volunteers, foster adoptions, and respond to urgent needs with much less manual work."
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