Customer Stories

Age UK

With Programmable Voice, Age UK fights chronic loneliness among older people by connecting them to volunteers over the phone.

American Red Cross

The American Red Cross reduces disaster response times with Twilio Programmable SMS, which facilitates faster and more fluid communication between dispatchers and volunteers.

Ann Arbor District Library

Ann Arbor District Library uses SMS to increase community engagement in summer programs

Arkansas Children’s Hospital

Arkansas Children’s Hospital ensures children get the timely medical treatment they need with voice-powered appointment reminders.

Atma Connect

With Programmable SMS, AtmaGo makes it easy for users in Indonesia to share real-time information about issues affecting their communities, including floods, fires, jobs, and education.

Be My Eyes

Be My Eyes connects sighted volunteers with blind and low vision users over video chat using Programmable Video.

Benefits Data Trust

BDT uses machine learning, behavioral economics, and Programmable SMS to expand access to social services.

The Bike Project

With Programmable SMS, The Bike Project manages its bicycle donation queue, providing free transportation to asylum seekers in need.

Call Congress

Built in a single evening, Call Congress allows people to call one number and be routed to their specific senators and representatives.

CareMessage

CareMessage keeps communities healthy by reaching out to people by text, the most effective communications method for underserved populations.

Cell-Ed

Cell-Ed delivers literacy education at scale with a mobile SMS- and voice-based curriculum to reach people on the margins.

CipherHealth

With Programmable Voice and SMS, CipherHealth empowers healthcare providers to better manage critical resources during COVID-19.

City Harvest

City Harvest, United Way for New York City and its partner Plentiful App helped 350,000 people experiencing hunger with SMS-powered pantry appointment reservations. During COVID-19 they used the system to scale to meet unprecedented demand.

City of Pittsburgh

With Programmable Voice and Twilio Flex, the City of Pittsburgh provides critical 311 service to its 300,000 residents, sharing important city information and responding to a variety of requests and reports from residents.

Commsync

Commsync creates wearable technology for people in high-risk situations to discreetly contact their safety network using Twilio SMS.

CommunityConnect Labs

Using Twilio SMS, CommunityConnect Labs is driving 2020 Census participation by providing critical information to hard-to-reach populations.

Crisis Text Line

Crisis Text Line uses Twilio to connect people suffering from harmful thoughts, abuse, and addiction with counselors trained to help through SMS and Facebook Messenger.

Democracy Works

Democracy Works uses Programmable SMS to help people register to vote, navigate the voting process, and make their voice heard.

DonorsChoose

DonorsChoose Grows Teacher Philanthropy with Twilio SendGrid

Exploratorium

The San Francisco Exploratorium’s TextFish mobile app creates a virtual aquatic ecosystem that teaches users about issues such as resource depletion and scarcity.

Duke University

Duke University and BennettLab help patients manage weight loss by automating participant workflow with Twilio Voice and SMS.

Fight for the Future

Using Twilio Voice and SMS, the Boston-based advocacy organization connects people with their congressional representatives to fight for net neutrality

Good Call

With one simple phone number, the free 24/7 Good Call hotline helps people who are arrested alert their loved ones and connect with a free lawyer.

Hurricane Harvey

When city resources were stretched thin, developer Joshua Lyman and volunteers from the City of Friendswood, TX launched a call center in under 24 hours to support disaster relief efforts.

International Rescue Committee

The IRC provides refugees with information on legal aid, healthcare, and housing, and built a conversational helpline with Twilio Flex and WhatsApp.

Kinvolved

Kinvolved helps school systems improve family engagement and attendance in service of elevating student outcomes and keeping students on track to graduate.

Oregon Humane Society

To increase fundraiser success, OHS implemented a new multichannel strategy using Twilio for Salesforce to send SMS.

PATH

With text-based data reporting, PATH uses Twilio Programmable SMS to power 2-way communications and help fight malaria in Zambia's Southern Province.

Polaris

Using the phone code BeFree (233733), Polaris enables human trafficking victims to text for help without alerting their captors.

Special Olympics

With Programmable SMS, Special Olympics launched a messaging campaign that increased participant engagement and fundraising performance.

St. Luke’s University Health Network

St. Luke’s University Health Network is a $2.5 billion health system with 12 hospitals and 16,000+ employees serving 11 counties across eastern Pennsylvania and western New Jersey.

TÉLÉCOMS SANS FRONTIÈRES

With Elastic SIP Trunking, Télécoms Sans Frontières built a reliable, high-quality call service that transcended borders and remained affordable.

Trans Lifeline

In 2014, Trans Lifeline was founded as a peer-support and crisis hotline, and remains the only service in the country in which all operators are transgender. Their community of operators reaches more trans people than any other organization in North America, and to date, the organization has answered 88,290 calls from around the world.

Texas A&M Transportation Institute

The A&M Texas Department of Transportation delivers real time alerts to commuters planning travel the I-35 highway with Notify and Programmable SMS

Trek Medics

Trek Medics’ text-based platform saves lives by providing critical emergency response in developing countries without 911 infrastructures.

UCSD School of Medicine

With SMS, UCSD School of Medicine promotes health and prevents disease by expanding the boundaries of clinical research studies.

United Way

With Twilio Flex, United Way expands 211 reach worldwide.

University of Michigan: Center for Digital Curricula

United We Dream

With their mobile app, Notifica, United We Dream provides urgent support for immigrants with the touch of a button.

University of Arizona

The University of Arizona Data Science Institute is screening quarantined medical staff and Arizona residents to map the spread of COVID-19.

University of Michigan: Family Medicine

With Twilio Programmable Voice, the University of Michigan Department of Family Medicine saved hundreds of dollars each month due on conference calling.

Upsolve

With Programmable SMS, Upsolve helps people navigate the complicated bankruptcy process.

Volunteer Vision

Volunteer Vision brought mentoring in the digital world to overcome geographical barriers and make knowledge transfer as simple as surfing the web. With the help of a Twilio-powered platform, they’ve done just that, all the while changing thousands of lives for the better.

World Central Kitchen

World Central Kitchen adapted their emergency response model to help more people during the pandemic. Read on to see how they used Twilio to connect households to local restaurants, funding restaurants and providing individual meals to families in need.

Urban Refugees

Using a Twilio-powered messaging-based social network, Urban Refugees empowers refugees to self-organize and build community.

COVID-19 Response

We’re mobilizing our product, financial, and employee resources to help organizations respond to COVID-19.

Crisis Response

Our vision is that one day everyone who is at risk will get the help they need right when they need it.

Voices for Democracy

Voices for Democracy aims to strengthen our representative democracy by powering connections between people and their representatives.