Twilio.org for Credit Unions
Better member connections. Stronger credit unions.
Your members count on you. Twilio helps you deliver secure, seamless, and personalized communications—so you can focus on what matters most: their financial well-being.
Powering meaningful member engagement
Stay connected with your community, streamline support, and ensure security—so your credit union can do what it does best.
Stay connected with your members
Send real-time account alerts, fraud warnings, and important updates via SMS, voice, and email—so your members are always in the know.
Protect member accounts with confidence
Give your members peace of mind with secure two-factor authentication (2FA) and fraud prevention tools that safeguard their financial future.
Make every interaction more efficient
Reduce operational costs and simplify member support with scalable, cloud-based solutions designed to help your credit union grow.
Real-time member alerts & notifications with Twilio Messaging
Keeping members informed is essential to building trust and delivering proactive financial services. Twilio Messaging enables credit unions to send:
- Account balance updates and deposit confirmations
- Fraud warnings and suspicious activity alerts
- Loan and credit card payment reminders
- Personalized financial offers to enhance engagement
With Twilio’s scalable, high-deliverability messaging platform, credit unions can reach members instantly and securely, ensuring they have access to the information they need—when they need it.
Stronger account security & fraud prevention with Twilio Verify
Credit unions must provide seamless yet highly secure authentication to protect members’ financial data. Twilio Verify offers two-factor authentication (2FA) via SMS, voice, email, or push notifications to:
- Prevent fraud and unauthorized access to online and mobile banking
- Provide a frictionless login experience while ensuring security compliance
- Reduce operational risk and increase member confidence in digital services
By integrating Twilio Verify into their authentication workflows, credit unions can enhance security while maintaining a seamless user experience.
Personalized member experiences with Twilio Engage
Credit unions thrive on personal relationships and trust. Twilio Engage allows credit unions to collect, unify, and analyze member data to create tailored marketing campaigns and engagement strategies.
- Understand member behavior through real-time data insights
- Deliver personalized financial recommendations based on transaction history and preferences
- Improve retention and loyalty with proactive, relevant outreach
With Twilio Engage, credit unions can strengthen their connections with members and create meaningful, data-driven interactions that drive long-term engagement.
Customer spotlight with Chime: balancing security with customer experience
Organizations within the online banking industry are faced with the challenge of enhancing user experience while staying ahead of sophisticated fraud threats. This on-demand presentation featuring Chime, a Twilio customer, dives into innovative strategies that end the traditional trade-off between seamless user experience and robust security.
"Twilio is simply hands down the best SMS banking alert partner we could wish for. On the technical side, Twilio had the cleanest, most modern API of any SMS provider we evaluated."