OneReach

OneReach is the Twilio UI to visually build, manage, and report on voice and messaging experiences that create deep audience engagement

"This tool is awesome. Our minds are blown."

American Red Cross

Build the engagement tools that build your community without writing a line of code. OneReach lets you rapidly customize, test, analyze, and scale communications with your supporters across channels with a simple drag-and-drop user interface.

OneReach also allows powerful automation through simplified bot development. OneReach customers have created AI and chatbot solutions to speed up assistance to victims of natural disasters, help NGOs curb starvation, support victims of domestic violence, and actively reduce human trafficking and exploitation.

As a proud partner of Twilio.org’s Impact Access program, OneReach offers discounted nonprofit pricing. Contact us to learn more.

"This tool is awesome. Our minds are blown."

American Red Cross

Communication Goals

  • Support People in Crisis
  • Engage People and Communities
  • Drive People to Action
  • Fundraising

Features

  • Programmable SMS
  • Programmable Voice
  • Bots
  • Facebook Messenger
  • CRM Integration

OneReach Expertise

Volunteer and Employee Engagement

Build strong relationships with your volunteer community and among team members, no matter the size of your organization. OneReach solutions increase collaboration by reducing the friction for people to engage. With customized text and voice apps, you can streamline your operations and automate tedious tasks like project scheduling and appointment reminders. In-app visual reporting allows you to track performance and rapidly optimize your communications.

Case Study: With the flexibility of the OneReach platform, the USA Pro Cycling Challenge coordinated logistics with fans and spectators and volunteers, and the Immigrant Family Defense Fund deployed automated client interactions with volunteer legal professionals.

Humanitarian Aid and Disaster Response

Disasters strike quickly. With OneReach, you can deploy emergency communications systems in under an hour, when every second counts. Whether you want to automate workflows to answer questions about shelter or water availability, or offer personalized support for people in need, OneReach lets you create the voice or text flow that suits your organization’s needs.

Case Study: The Red Cross uses the scalability of OneReach to provide vital services at critical moments, and OneReach allows the Red Cross to quickly iterate the logic for their automated, interactive communications (chat bots) with people in need.

Healthcare

With OneReach, you can quickly establish SMS appointment reminders or provide ongoing health tips to your patients and community. Integrate your communications with your CRM and patient data to track engagement and further tailor messaging to each individual’s needs. OneReach provides the flexibility for you to design a communications strategy that achieves the health outcomes you seek.

Fundraising

Your fundraising campaigns begin with a great story. OneReach let’s you track audience engagement, providing the data to demonstrate your impact. Weave your story into a text- or phone-based donation campaign to meet your supporters where they are, with a message that drives them to give. With integrated reporting, you can see individual workflows and aggregate response rates, so you can rapidly iterate to improve performance.

Public Sector

Reach your constituents in the channels they use most and increase your community’s engagement in local, state, and national government. You can capture feedback on government initiatives, or increase engagement in elections and legislative actions.

Case Study: Washington D.C. uses OneReach to enable citizens to engage in most 311 public service requests and inquiries, all via a 311 SMS chat bot, which services roughly 70% of their request types – including inquiries that involve back-end queries against their SalesForce and proprietary databases as well as escalating to live agents.

Crisis Support

Connect with people in crisis when it matters most. OneReach allows you to customize discrete communications channels to deliver and receive urgent messages, and create a bridge between people in need and the support systems to help them.

Case Study: Using OneReach, and in collaboration with police, Attorneys General, and intelligence organizations, Demand Abolition deploys custom configured bots and call center software to intercept and intervene in efforts to engage in human trafficking. Insert statistic on impact to date.

Get in touch

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